FAQ

<style> .faq-container { max-width: 900px; margin: 40px auto; padding: 20px; } .faq-header { text-align: center; margin-bottom: 40px; } .faq-header h1 { font-size: 36px; margin-bottom: 10px; } .faq-header p { font-size: 16px; color: #666; } .faq-categories { display: grid; grid-template-columns: repeat(auto-fit, minmax(250px, 1fr)); gap: 20px; margin-bottom: 40px; } .faq-category-card { background: #f5f5f5; padding: 20px; border-radius: 10px; text-align: center; cursor: pointer; transition: all 0.3s; } .faq-category-card:hover { background: #114B2F; color: white; transform: translateY(-5px); } .faq-category-card h3 { font-size: 18px; margin-bottom: 5px; } .faq-category-card p { font-size: 14px; opacity: 0.8; } .faq-section { margin-bottom: 30px; } .faq-section h2 { font-size: 24px; margin-bottom: 20px; padding-bottom: 10px; border-bottom: 2px solid #114B2F; } .faq-item { background: #fff; border: 1px solid #e0e0e0; border-radius: 8px; margin-bottom: 15px; overflow: hidden; } .faq-question { padding: 20px; cursor: pointer; display: flex; justify-content: space-between; align-items: center; font-weight: 600; font-size: 16px; transition: background 0.3s; } .faq-question:hover { background: #f9f9f9; } .faq-question::after { content: '+'; font-size: 24px; font-weight: 300; transition: transform 0.3s; } .faq-question.active::after { transform: rotate(45deg); } .faq-answer { max-height: 0; overflow: hidden; transition: max-height 0.3s ease; padding: 0 20px; } .faq-answer.active { max-height: 500px; padding: 0 20px 20px 20px; } .faq-answer p { color: #555; line-height: 1.6; } .faq-contact { background: #000; color: #fff; padding: 40px; border-radius: 10px; text-align: center; margin-top: 50px; } .faq-contact h2 { margin-bottom: 15px; } .faq-contact p { margin-bottom: 20px; } .faq-contact-buttons { display: flex; gap: 15px; justify-content: center; flex-wrap: wrap; } .faq-contact-buttons a { background: #fff; color: #000; padding: 12px 30px; border-radius: 5px; text-decoration: none; font-weight: 600; transition: all 0.3s; } .faq-contact-buttons a:hover { background: #114B2F; color: #fff; } @media (max-width: 768px) { .faq-header h1 { font-size: 28px; } .faq-question { font-size: 14px; } .faq-categories { grid-template-columns: 1fr; } } </style> <div class="faq-container"> <!-- Header --> <div class="faq-header"> <h1>❓ Frequently Asked Questions</h1> <p>Find answers to common questions about orders, shipping, and more</p> </div> <!-- Category Cards --> <div class="faq-categories"> <div class="faq-category-card"> <h3>🛒 Orders</h3> <p>5 Questions</p> </div> <div class="faq-category-card"> <h3>🚚 Shipping</h3> <p>6 Questions</p> </div> <div class="faq-category-card"> <h3>↩️ Returns</h3> <p>4 Questions</p> </div> <div class="faq-category-card"> <h3>💳 Payment</h3> <p>3 Questions</p> </div> </div> <!-- Orders Section --> <div class="faq-section" id="orders"> <h2>🛒 Orders & Purchases</h2> <div class="faq-item"> <div class="faq-question">How do I place an order?</div> <div class="faq-answer"> <p>Simply browse our products, add items to your cart, and proceed to checkout. Follow the easy steps to complete your purchase securely.</p> </div> </div> <div class="faq-item"> <div class="faq-question">Can I modify or cancel my order?</div> <div class="faq-answer"> <p>You can modify or cancel your order within 2 hours of placing it. Contact us immediately at support@zeenestshop.com or via WhatsApp.</p> </div> </div> <div class="faq-item"> <div class="faq-question">Do you offer a discount for first-time buyers?</div> <div class="faq-answer"> <p>Yes! Use code <strong>WELCOME10</strong> at checkout to get 10% off your first order.</p> </div> </div> <div class="faq-item"> <div class="faq-question">How do I track my order?</div> <div class="faq-answer"> <p>Once your order ships, you'll receive a tracking number via email. You can also track your order from your account page.</p> </div> </div> <div class="faq-item"> <div class="faq-question">What if I receive a damaged product?</div> <div class="faq-answer"> <p>Contact us within 48 hours with photos of the damage. We'll send a replacement or issue a full refund immediately.</p> </div> </div> </div> <!-- Shipping Section --> <div class="faq-section" id="shipping"> <h2>🚚 Shipping & Delivery</h2> <div class="faq-item"> <div class="faq-question">Do you offer free shipping?</div> <div class="faq-answer"> <p>Yes! We offer <strong>FREE SHIPPING</strong> on all orders, no minimum purchase required.</p> </div> </div> <div class="faq-item"> <div class="faq-question">How long does shipping take?</div> <div class="faq-answer"> <p>Orders are processed within 1-2 business days. Delivery takes 3-5 business days depending on your location.</p> </div> </div> <div class="faq-item"> <div class="faq-question">Do you ship internationally?</div> <div class="faq-answer"> <p>Currently, we ship within [Your Country]. International shipping will be available soon!</p> </div> </div> <div class="faq-item"> <div class="faq-question">What shipping carrier do you use?</div> <div class="faq-answer"> <p>We use trusted carriers like DHL, FedEx, and local postal services for reliable delivery.</p> </div> </div> <div class="faq-item"> <div class="faq-question">Can I change my shipping address?</div> <div class="faq-answer"> <p>Yes, but only before your order is shipped. Contact us immediately if you need to update the address.</p> </div> </div> <div class="faq-item"> <div class="faq-question">What if my package is lost?</div> <div class="faq-answer"> <p>We'll work with the carrier to locate it. If it can't be found, we'll send a replacement or full refund.</p> </div> </div> </div> <!-- Returns Section --> <div class="faq-section" id="returns"> <h2>↩️ Returns & Refunds</h2> <div class="faq-item"> <div class="faq-question">What is your return policy?</div> <div class="faq-answer"> <p>We offer a <strong>30-day return policy</strong>. Items must be unused and in original packaging.</p> </div> </div> <div class="faq-item"> <div class="faq-question">How do I return an item?</div> <div class="faq-answer"> <p>Contact us to initiate a return. We'll provide a return label and instructions. Returns are FREE!</p> </div> </div> <div class="faq-item"> <div class="faq-question">When will I receive my refund?</div> <div class="faq-answer"> <p>Refunds are processed within 3-5 business days after we receive your return. It may take 5-7 days to appear in your account.</p> </div> </div> <div class="faq-item"> <div class="faq-question">Can I exchange an item?</div> <div class="faq-answer"> <p>Yes! Contact us and we'll arrange an exchange for a different size or color.</p> </div> </div> </div> <!-- Payment Section --> <div class="faq-section" id="payment"> <h2>💳 Payment & Security</h2> <div class="faq-item"> <div class="faq-question">What payment methods do you accept?</div> <div class="faq-answer"> <p>We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay.</p> </div> </div> <div class="faq-item"> <div class="faq-question">Is my payment information secure?</div> <div class="faq-answer"> <p>Absolutely! We use SSL encryption and secure payment gateways. We never store your card details.</p> </div> </div> <div class="faq-item"> <div class="faq-question">Do you offer payment plans?</div> <div class="faq-answer"> <p>Yes! Use Shop Pay to split your purchase into 4 interest-free payments.</p> </div> </div> </div> <!-- Contact Section --> <div class="faq-contact"> <h2>Still Have Questions?</h2> <p>We're here to help! Reach out to our support team.</p> <div class="faq-contact-buttons"> <a href="/pages/contact">📧 Email Us</a> <a href="https://wa.me/YOUR_NUMBER">💬 WhatsApp</a> <a href="/pages/help">🆘 Help Center</a> </div> </div> </div> <script> // FAQ Accordion document.querySelectorAll('.faq-question').forEach(question => { question.addEventListener('click', () => { const answer = question.nextElementSibling; const isActive = question.classList.contains('active'); // Close all answers document.querySelectorAll('.faq-question').forEach(q => q.classList.remove('active')); document.querySelectorAll('.faq-answer').forEach(a => a.classList.remove('active')); // Open clicked answer if (!isActive) { question.classList.add('active'); answer.classList.add('active'); } }); }); </script>